Booking & Cancellation Policy

Last Updated: 10 November 2025

We value your time and ours. To ensure smooth scheduling and fair appointment availability for all clients, please review our booking and cancellation guidelines below.

1. Booking Appointments

• Appointments can be made via WhatsApp, Instagram DM, phone call, or our online booking system.
• A booking deposit may be required to secure your appointment slot. This deposit will be deducted from your total bill on the day of your appointment.

Your appointment is confirmed once your deposit has been received.

2. Deposits

• Deposits are non-refundable.
• If you need to reschedule with proper notice (see section 3), your deposit will be applied to the new appointment date.
• Failing to show up or cancelling late will result in deposit forfeiture.

Deposits help prevent no-shows and last-minute cancellations, allowing us to reserve our specialists’ time for committed clients.

3. Rescheduling & Cancellation

We understand that plans may change.
If you need to reschedule or cancel, please notify us:

At least 24 hours in advance for grooming, lash, or nail appointments
At least 48 hours in advance for semi-permanent embroidery services

This allows us to offer the slot to another client.

• Late cancellation (less notice than the above): Deposit will be forfeited.
• No-show or missed appointment: Deposit will be forfeited and future bookings may require full upfront payment.

4. Late Arrivals

Please arrive on time for your appointment.

• If you are more than 15 minutes late, we may need to shorten your service to avoid delaying the next client.
• If you are more than 30 minutes late, your appointment may be considered a no-show, and your deposit will be forfeited.

We appreciate your punctuality.

5. Changing Service Type During Appointment

If you request to downgrade or switch to a shorter / lower-value service on the day of your appointment, the original booked service deposit and pricing may still apply.
This is because time has already been reserved for your session.

6. Children, Friends & Waiting

To maintain a calm and hygienic studio environment, we kindly request:

• No additional guests in the treatment area
• Children must be accompanied by another adult

Thank You for Understanding

These policies help us respect the time of our clients and staff, and ensure a high-quality experience for everyone.
We truly appreciate your cooperation.

Contact Us

If you need help rescheduling or have any questions, please reach out:

📩 Email: services@glamourplus.sg
📞 Phone: +6588109996